Frequently Asked Questions (FAQ)

How do I know my order has been placed?

After placing your order, you'll receive an order confirmation email. If you don't receive it, feel free to contact us at urbanatelier@gmail.com.

What payment methods do you accept?

We currently offer Cash on Delivery (COD) across Pakistan.

Do you charge for shipping?

No. We offer FREE delivery all over Pakistan on every order.

How many delivery attempts are made?

Our courier partner makes one delivery attempt. Please make sure your address and contact details are accurate when placing your order.

What happens if a product is out of stock?

Out-of-stock products will either be marked Out of Stock or temporarily unavailable for purchase until they are restocked.